Terms & Conditions

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

Easy Arrival Online is an independent private review and preparation assistance service. We are not:

• a government website
• a government department
• a government agency
• an immigration authority
• a customs authority
• a border authority
• a health authority
• a quarantine authority
• an embassy
• a consulate
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

We do not sell, issue, deliver, or guarantee any visa, eVisa, arrival card, entry permit, or other government-issued document of any kind. We do not promote and do not provide official government documents or official government services. Any such document is issued solely by the relevant government authority, directly to you, when you complete your own official submission.

We do not submit, file, lodge, or transmit any application, form, or declaration to any government authority on your behalf, at any time, under any circumstance. Our role ends once we have reviewed your information and returned it to you in corrected, ready-to-submit form. You alone complete and submit your own application, directly through the official government channel for your destination.

Our service is entirely optional. Where an arrival card or arrival declaration can be completed directly through an official government website, you may use that official government service yourself, at any time, without purchasing our assistance. Where an official government submission is available free of charge, you may complete it directly through the applicable official government channel at no cost.

Easy Arrival Online charges a private service fee solely for the review, error-correction, preparation, and guidance we provide before you submit your own application. Our fee is never a payment for a government document, and never a payment for a submission performed by us, because we do not perform any submission.

Easy Arrival Online provides paid private review and preparation assistance to travelers completing arrival-related administrative formalities required or requested by supported destinations.

Our service consists of: reviewing the information you intend to use for your own application, identifying potential errors or missing information, helping you correct that information, and guiding you so that you can complete and submit your own application accurately and with confidence.

You remain solely responsible for completing and submitting your own application, form, or declaration, directly to the relevant government authority, through the applicable official government channel. Easy Arrival Online does not submit any application on your behalf and does not act as your agent, intermediary, or representative before any government authority.

The types of arrival-related formalities we help travelers review and prepare for may include:

• digital arrival cards
• passenger arrival cards
• immigration arrival declarations
• customs declarations
• health declarations
• quarantine declarations
• biosecurity declarations
• passenger entry forms
• arrival QR code applications
• other arrival-related declarations required before or upon entry into a destination

Our supported destinations are displayed on our website and may change from time to time. Availability, requirements, fees, review options, and service features may vary by destination.

Depending on the destination and service selected, our assistance may include:

• a guided form to help you organize your travel and arrival information
• manual human review of the information you intend to use for your own submission
• identification of potentially missing, inconsistent, or incorrectly formatted information
• requests for corrections or additional information
• preparation of a corrected, ready-to-submit version of your arrival information
• clear, step-by-step guidance directing you to the applicable official government channel so that you can complete your own submission
• customer support
• review-status communications
• access to a private customer dashboard
• correction assistance if you need to update information before or after your own submission
• guidance on where and how to access the confirmation, QR code, or other output that the relevant government authority issues directly to you once you submit

Every paid request is manually reviewed by a human member of our team. Our review is intended to help reduce the risk of avoidable mistakes in the application you go on to submit yourself. It does not constitute legal advice and cannot guarantee that every possible issue will be identified.

Easy Arrival Online does not, at any stage, submit your application to any government authority. You complete and submit your own application yourself, directly through the official government channel, using the reviewed and corrected information we help you prepare.

Easy Arrival Online does not sell, issue, or provide:

• visas
• eVisas
• electronic travel authorizations
• arrival cards or any other government-issued document
• residency applications
• immigration legal advice
• legal representation
• immigration consulting

We do not promote official documents or official government services of any kind. Our services relate exclusively to reviewing and helping you prepare information ahead of your own arrival-related submission.

Travelers remain responsible for determining whether they require any separate:

• visa
• travel authorization
• passport validity period
• vaccination
• travel insurance
• onward or return ticket
• other entry requirement

Easy Arrival Online does not make governmental decisions and has no role in the review or decision made by a government authority once you submit your own application. We cannot:

• approve or deny entry into a country
• guarantee admission through border control
• guarantee customs clearance
• override a government decision
• influence an immigration, customs, or border officer
• guarantee that a government system will accept your submission
• guarantee government processing or response times
• guarantee any particular governmental outcome

Any decision concerning admission, border entry, inspection, customs clearance, or any other governmental determination is made solely by the relevant authority, in response to the application you submit yourself. Purchasing our service does not guarantee admission into any destination.

Easy Arrival Online charges a private service fee solely for the review, preparation, and guidance we provide. Our fee may cover:

• a guided form to organize your information
• human review
• error checking
• preparation of a corrected, ready-to-submit version of your information
• guidance to help you complete your own official submission
• customer support
• application tracking
• dashboard access
• correction assistance

The total Easy Arrival Online service price applicable to your order will be displayed before payment. You will have the opportunity to review the applicable price before completing your purchase.

Our private service fee is not a government fee, and is not a payment for any government document. You are paying only for our review and preparation assistance.

Our service fee is entirely separate from any fee that a government authority may charge. Some official arrival cards or arrival declarations are available directly from the relevant government free of charge; others involve an official government fee.

Easy Arrival Online does not collect, process, or remit any government fee. Where an official government fee applies to your destination, it is set, collected, and processed solely by the relevant government authority, and you pay it directly to that authority when you complete your own submission.

We do not represent our private service fee as a government fee, tax, or official government charge, in any form.

Where an official government submission is available directly to travelers, you may choose to complete it yourself, at any time, without using Easy Arrival Online.

You must have legal capacity to enter into a binding agreement to purchase our services. You may also use our service on behalf of another traveler where you are authorized to do so. This may include requests relating to:

• your spouse
• children
• family members
• travel companions
• members of a group

If you provide information relating to another person, you represent and warrant that you are authorized to provide that information and to request our review and preparation assistance on their behalf. For minors, the person submitting the information must be a parent, legal guardian, or another person lawfully authorized to act for the minor.

Easy Arrival Online may allow you to enter traveler and trip information before payment is completed. Providing information before payment does not necessarily create a paid service contract. The paid service begins only after:

• payment has been successfully completed
• the information required to begin our review has been provided

Information provided before payment may be processed and stored as described in our Privacy Policy.

You are responsible for ensuring that all information you provide to us for review, and that you will go on to use in your own submission, is:

• accurate
• complete
• current
• truthful
• consistent with your passport and travel documents

This may include your full legal name, passport number, nationality, date of birth, passport expiry date, travel dates, flight information, accommodation information, customs declarations, health-related declarations, or other information required by the relevant destination.

You must not knowingly provide false or misleading information. Our review service does not transfer responsibility for the truthfulness of the information you ultimately submit yourself.

Every paid request is manually reviewed by a human member of our team before we return your information to you for your own submission. Our team may review information for:

• missing required fields
• apparent inconsistencies
• obvious formatting problems
• information that appears inconsistent with passport or travel details
• other potential issues that may affect your submission

If clarification is required, we may contact you before completing our review. Although our review process is designed to help identify potential mistakes, it does not eliminate all risk of error once you submit your own application.

If information is missing, unclear, or appears inconsistent, we may contact you using the contact details provided with your order. You are responsible for responding promptly. If we are waiting for information, clarification, or correction from you, the applicable review timeframe may be paused until the requested information is received. Delays caused by incomplete, inaccurate, unclear, or missing customer information are not considered delays attributable to Easy Arrival Online.

Easy Arrival Online does not submit, file, lodge, or transmit any arrival declaration, application, or form to any government authority on your behalf, under any circumstance. You alone are responsible for completing and submitting your own application, directly to the relevant authority, using the reviewed and corrected information we help you prepare. We do not require, and you do not grant us, any authorization to submit an application on your behalf.

By purchasing our service, you authorize Easy Arrival Online to use the personal and travel information you provide solely to:

• review, check, and help you correct that information
• communicate with you about your order
• prepare a corrected, ready-to-submit version of your information for your own use

Easy Arrival Online does not transmit your information to any immigration authority, customs authority, border authority, health authority, quarantine authority, biosecurity authority, or any other governmental or public authority. You transmit your own information yourself, when you complete your own submission directly through the official government channel.

Easy Arrival Online offers different review options depending on the service selected at checkout.

• Standard Review: designed to have your information reviewed, checked, and returned to you within 24 hours.
• Priority Review: where available, designed to have your information reviewed, checked, and returned to you within 2 hours.
• Express Review: where available, designed to have your information reviewed, checked, and returned to you within 15 minutes.

These times refer specifically to how quickly Easy Arrival Online reviews your information and returns it to you, corrected and ready for your own submission. They do not represent or guarantee:

• how long it will take you to complete your own submission
• government processing times
• government response or confirmation times
• border-entry authorization
• customs clearance
• admission into a country
• any faster treatment by a governmental authority

Once you submit your own application, its processing is entirely outside our control.

The applicable review period begins only when payment has been successfully completed and all information required to begin our review has been provided accurately and completely. If additional information, corrections, or clarification are required from you, review time may be paused until the necessary information is received.

Priority and Express Review relate solely to the priority with which Easy Arrival Online reviews your information and returns it to you. Purchasing expedited review does not result in preferential treatment by any government authority and does not guarantee faster government processing, faster government responses, faster border control, faster customs clearance, or any particular governmental outcome, because Easy Arrival Online plays no role in your submission or in how any authority processes it.

If Easy Arrival Online fails to meet a paid Priority or Express review timeframe solely because of a delay attributable to Easy Arrival Online, we will refund the additional expedited review fee paid by the customer. Accordingly:

• if Priority Review was purchased but we fail to complete and return it within the applicable 2-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Priority surcharge
• if Express Review was purchased but we fail to complete and return it within the applicable 15-minute timeframe solely because of an internal Easy Arrival Online delay, we will refund the Express surcharge

If the review was nevertheless correctly completed and returned to you, the underlying Standard Review service fee does not automatically become refundable. Priority or Express fees are generally not refundable where a delay results from incomplete or inaccurate customer information, failure to respond to a correction request, or circumstances outside our reasonable control. Mandatory consumer rights remain unaffected.

Once our review is complete, your corrected, ready-to-submit information will be made available to you by email and/or through your private customer dashboard, for you to use in your own submission.

Any confirmation, QR code, or other official output resulting from your submission is issued directly to you by the relevant government authority. Easy Arrival Online does not generate, hold, or deliver any official government confirmation or document. Our role ends at providing you with your reviewed and corrected information.

You are responsible for providing a valid email address, checking your email and spam or junk folders, maintaining access to your dashboard, and completing your own submission with the reviewed information before travel.

Where a customer account or dashboard is provided, you are responsible for maintaining the confidentiality of your login credentials. You must not knowingly allow unauthorized persons to access sensitive traveler information through your account. If you believe your account has been compromised, contact [email protected].

Payment must be completed using a payment method made available at checkout. By placing an order, you authorize the applicable payment provider to charge the total amount displayed before purchase. That amount may include the Easy Arrival Online private service fee and a Priority or Express review fee where selected. It does not, and will never, include any government fee, any such fee is paid by you directly to the relevant government authority when you complete your own submission.

We may delay, suspend, or cancel an order where payment fails, is reversed, or where fraud is suspected or additional verification is reasonably required.

Because review timeframes may be time-sensitive relative to your travel date, our review may begin immediately after successful payment. By completing your purchase, you request that Easy Arrival Online begin providing the purchased review service without unnecessary delay. Where required by applicable law, we may request your separate express consent at checkout to begin performance immediately.

Certain consumers, including customers located in the European Economic Area or United Kingdom, may have statutory cancellation or withdrawal rights. Where applicable, you may be asked at checkout to expressly request that Easy Arrival Online begin providing the review service immediately after payment and to acknowledge the effect that full performance may have on your statutory withdrawal rights. Where permitted by applicable law, once our review service has been fully performed and delivered to you, a statutory withdrawal right may cease if the legally required prior consent and acknowledgment were obtained. Nothing in these Terms removes, restricts, or limits consumer rights that cannot legally be waived.

Our Refund & Cancellation Policy governs refund eligibility. If Easy Arrival Online has not yet delivered your reviewed and corrected information to you, you may cancel your order and request a full refund in accordance with our Refund & Cancellation Policy. The fact that manual review has already begun does not, by itself, prevent a full refund before delivery. Where applicable, the refund will include the Easy Arrival Online private service fee and any Priority or Express review fee paid. Please contact us as soon as possible at [email protected] if you wish to cancel an order.

Once Easy Arrival Online has delivered your reviewed and corrected information to you (by email or through your dashboard), the principal service you purchased (review and preparation assistance) has been performed. Accordingly, our service fee is generally non-refundable after delivery, regardless of whether, or when, you go on to submit your own application to the relevant government authority, except where:

• Easy Arrival Online made a material error
• applicable consumer law requires otherwise
• our Refund & Cancellation Policy provides an additional remedy

Government processing outcomes, government responses, border decisions, customs decisions, or changes in your travel plans do not automatically create a right to a refund where Easy Arrival Online has correctly performed the review service purchased.

If you discover that information you provided was incorrect, contact us as soon as possible. Examples include an incorrect passport number, name, nationality, date of birth, passport expiry date, flight details, travel date, accommodation information, or declaration response.

Where technically possible, Easy Arrival Online will provide reasonable correction assistance and a corrected version of your information for your own resubmission, without an additional service fee. If you have already submitted your application yourself, the government system may not always permit that existing submission to be edited, and a new submission by you may be necessary. Where the government charges a new fee for a replacement submission made necessary by information you originally provided, that fee remains payable by you directly to the government.

If your travel plans change, we will make reasonable efforts to help you update your information and prepare a corrected version for your own resubmission, without charging an additional Easy Arrival Online service fee, for reasonable changes such as a different flight, arrival date, accommodation, or other change relating to the original trip. Where a government authority requires a new government fee for a replacement submission, that fee is payable by you directly to the government. Our free correction policy is intended for reasonable changes related to the original order.

Our correction policy does not require Easy Arrival Online to provide unlimited corrected versions. We may require a new order or additional service fee where a customer repeatedly changes travel plans, repeatedly supplies incorrect information, changes to a materially different trip, substitutes a different traveler, intentionally provides false or misleading information, or abuses our correction service. Any additional fee will be disclosed before additional paid work is performed.

If Easy Arrival Online makes a material error during our review or preparation of your information, we will correct the error at no additional service charge. Where necessary, we may correct the reviewed information, prepare a corrected version for your resubmission, or reperform the affected service. Where a new government fee becomes necessary solely because of an error made by Easy Arrival Online and you must resubmit because of it, we will cover that government fee where reasonably necessary to correct our error. If the issue cannot reasonably be corrected and materially prevents us from providing the purchased review service, we may provide an appropriate refund or other remedy.

Our correction policy does not require us to repeatedly reprocess requests where a customer intentionally provides false information, fraudulent information, fabricated documents, or misleading declarations. We may suspend, refuse, or terminate service where we reasonably believe our platform is being used fraudulently or unlawfully.

Government websites, databases, portals, APIs, and border systems are operated independently from Easy Arrival Online. We do not control government portals, databases, APIs, maintenance periods, official technical infrastructure, border systems, or government outages. Because you complete your own submission directly with the relevant government authority, we are not responsible for delays or issues arising from the unavailability, malfunction, or requirements of an independent government system once you submit.

Arrival requirements may change without notice. Authorities may modify forms, add or remove required questions, change deadlines or procedures, change eligibility requirements, introduce or change government fees, or modify submission procedures. We seek to maintain accurate and current information but cannot guarantee that government requirements will never change between our review and your travel date. You should review the relevant official government requirements yourself before you submit your application and before departure.

Easy Arrival Online provides customer support 24 hours a day, 7 days a week, through channels displayed on our website. Our primary support email is [email protected]. Although customer support is available 24/7, response times may vary depending on request volume, complexity, destination, or information required to resolve the request.

Our processing of personal information is governed by our Privacy Policy. By using our services, you acknowledge that personal information may need to be processed in order to provide the review service, manually review your arrival information, communicate with you, process payments, and prepare corrections or a corrected version of your information for your own submission. Easy Arrival Online does not transmit your information to any government authority. Please review our Privacy Policy before placing an order.

Arrival declarations may require sensitive personal information, including passport information, identity information, health-related declaration information, customs information, and travel details. We process such information only as reasonably necessary to provide our review service and as described in our Privacy Policy. We do not sell passport, identity, or application information for advertising purposes, and we do not use passport documents, government-form answers, customs declaration content, or health declaration content for behavioral advertising profiling.

By providing your email address or other contact information, you agree that we may send communications reasonably necessary to provide the service, including order confirmations, payment confirmations, requests for information, correction requests, review-status updates, notifications that your reviewed information is ready for your own submission, security notices, and customer support messages. Transactional communications are separate from promotional marketing communications.

Where permitted by applicable law, we may send reminders relating to a request that was started but not completed. Marketing and abandoned-checkout communications are handled in accordance with applicable law and our Privacy Policy. Where consent is required, applicable communications will only be sent after obtaining the required consent. Users may opt out of promotional communications.

Our website may contain links to official government websites, airlines, airports, payment providers, travel services, or other third-party services. These websites operate independently from Easy Arrival Online. We do not control their content, availability, terms, privacy practices, or security practices. A link to an official government website, including the website where you will complete your own submission, does not mean that Easy Arrival Online is affiliated with, endorsed by, sponsored by, authorized as an official representative by, or operated by that government.

Easy Arrival Online does not present itself as an official government website. We do not use government logos, seals, emblems, official government branding, or similar visual elements for the purpose of presenting our private service as an official government service. We use our own company name, branding, and visual identity to distinguish Easy Arrival Online from official government authorities and websites. References to countries, destinations, arrival systems, government agencies, government forms, airports, or official websites are used solely to identify or explain the relevant travel requirement, destination, authority, or administrative process, and do not indicate government endorsement, sponsorship, partnership, or affiliation.

You must not use Easy Arrival Online for fraudulent purposes, using false identities, to knowingly submit false declarations, to impersonate another person without authorization, to interfere with our website or systems, to introduce malware or malicious code, to access systems without authorization, to abuse our customer support, to scrape our services unlawfully, to violate applicable law, or in connection with unlawful activity. We may suspend or terminate service where we reasonably believe misuse has occurred.

The Easy Arrival Online website and its original content, including our branding, logo, website design, software, text, graphics, databases, and application workflows, are owned by or licensed to TRUEFRAME SOFTWARE LLC and are protected by applicable intellectual property laws. Government forms, government names, official symbols, and government materials remain the property of their respective owners where applicable. We do not claim ownership over official government intellectual property.

Easy Arrival Online provides administrative review and preparation assistance. Information provided through our service does not constitute legal advice, immigration legal advice, medical advice, tax advice, customs legal advice, or professional immigration representation. If professional advice is required, you should consult an appropriately qualified professional.

We aim to provide our review service professionally, accurately, and with reasonable care. However, to the extent permitted by applicable law, we do not guarantee that government systems will always be available; that government requirements will never change; that every possible customer error will be identified; that your own submission will be accepted without further action; that any government system will issue a confirmation immediately; that government processing will occur within a particular period; or that use of our service will guarantee admission into a destination. Nothing in these Terms excludes warranties, statutory guarantees, or consumer protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, TRUEFRAME SOFTWARE LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from circumstances outside our reasonable control, including government decisions, border-entry decisions, customs decisions, government system outages, airline actions, changes in entry requirements, inaccurate or misleading information supplied by a traveler, or force majeure events. Nothing in these Terms limits or excludes liability where doing so would be unlawful, or excludes liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded. Mandatory consumer rights remain unaffected.

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your intentional misuse of our service, fraudulent activity, knowingly false declarations, unauthorized use of another person's information, violation of applicable law, or material breach of these Terms. This provision does not apply where prohibited by mandatory consumer law.

We are not responsible for failure or delay caused by circumstances beyond our reasonable control, including government system outages, internet infrastructure failures, natural disasters, war, terrorism, civil unrest, government action, border closures, epidemics, pandemics, labor disputes, major cybersecurity incidents, or failures of essential third-party infrastructure. We will use commercially reasonable efforts to resume affected services when circumstances permit.

We may suspend, refuse, or terminate a request where reasonably necessary due to suspected fraud, unlawful activity, abusive behavior, payment failure, inability to verify essential information, knowingly false information, misuse of our platform, or legal or regulatory requirements. Any refund due will be determined according to our Refund & Cancellation Policy and applicable law.

If you are dissatisfied with our service, please contact [email protected], including where possible your order reference, full name, traveler name, destination, description of the issue, and relevant supporting information. We will use reasonable efforts to investigate and resolve the matter.

If you believe a payment was incorrect, a duplicate payment occurred, the purchased service was not provided as described, or you qualify for a refund, we encourage you to contact us before initiating a chargeback, so we can investigate and attempt to resolve the matter promptly. Nothing in this section prevents you from exercising lawful rights through your bank, card issuer, payment provider, or a consumer protection authority. Knowingly false or fraudulent chargeback claims may be disputed using appropriate records, including payment records, request records, customer communications, and confirmation of review delivery.

These Terms are governed by the laws applicable to TRUEFRAME SOFTWARE LLC in the United States, including the laws of the State of Wyoming, without regard to conflict-of-law principles. Mandatory consumer protection laws applicable in your country, state, or territory of residence remain applicable where they cannot legally be waived. Nothing in these Terms deprives a consumer of mandatory protections available under applicable law.

Easy Arrival Online serves customers internationally. Nothing in these Terms is intended to remove, restrict, or limit mandatory consumer rights that apply under the law of your place of residence. Where a provision of these Terms conflicts with mandatory applicable consumer law, mandatory law will prevail to the extent of that conflict.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect. Any affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.

If Easy Arrival Online does not immediately enforce any provision of these Terms, that does not waive our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our consent where such restriction is permitted by law. TRUEFRAME SOFTWARE LLC may assign its rights or obligations in connection with a legitimate merger, acquisition, restructuring, financing, or transfer or sale of business assets. Any assignment remains subject to applicable law.

These Terms, together with the policies referenced in them, constitute the agreement between you and Easy Arrival Online concerning the purchased service. Relevant policies include our Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and Government & Non-Affiliation Disclaimer.

We may update these Terms from time to time to reflect changes in our services, supported destinations, government procedures, review options, technology, applicable law, or business operations. The latest version will display its effective and last-updated date at the top of this page. Changes will not retroactively remove mandatory rights relating to services already purchased where prohibited by law.

For questions regarding these Terms & Conditions, our services, cancellations, corrections, or complaints, contact:

• Easy Arrival Online, operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com