Refund & Cancellation Policy

Easy Arrival Online is operated by:

• TRUEFRAME SOFTWARE LLC
• Trading as: Easy Arrival Online
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Email: [email protected]
• Website: easyarrivalonline.com

Easy Arrival Online is an independent private review and preparation assistance service.

We provide assistance with arrival-related forms and declarations, which may include:

• guided completion of arrival information
• manual human review of every paid application
• identification of potential errors, omissions, inconsistencies, or formatting issues
• preparation of a corrected, ready-to-submit version of your arrival information
• clear, step-by-step guidance directing you to the applicable official government channel so that you can complete your own submission
• customer support
• corrections where appropriate, so that you can resubmit an accurate application yourself
• guidance on accessing confirmations, QR codes, or other outputs issued directly to you by the relevant government authority once you have completed your own submission

Every paid application is manually reviewed by a human member of our team before it is returned to you for your own submission. Easy Arrival Online does not submit, file, lodge, or transmit any application, form, or declaration to any government authority on your behalf, at any time, under any circumstance.

We are not a government website, government agency, embassy, consulate, immigration authority, customs authority, border authority, or official government representative.

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

Where an official arrival declaration can be completed directly through an official government website, travelers may choose to use that official service without purchasing our paid assistance.

Where an official government submission is available free of charge, travelers may complete it directly through the applicable official government channel at no cost.

The amount charged by Easy Arrival Online may include:

• an Easy Arrival Online private service fee for our assistance services
• an additional Priority or Express review fee where selected

Easy Arrival Online does not collect, process, or remit any official government fee. Where an official government fee applies to your destination, it is set, collected, and processed solely by the relevant government authority, and you pay it directly to that authority when you complete your own submission.

Our private service fee may cover:

• guided completion
• human review
• error checking
• preparation of a corrected, ready-to-submit version of your information
• guidance to help you complete your own official submission
• customer support
• application tracking
• correction assistance
• guidance on accessing confirmations or QR codes issued directly to you by the relevant authority

Some official arrival cards or declarations are available directly from the relevant government free of charge.

Where applicable, we aim to clearly distinguish before payment between:

• the Easy Arrival Online private service fee
• any Priority or Express review fee
• the total amount payable to Easy Arrival Online

We do not represent our private service fee as a government fee, tax, or official government charge. Any government fee applicable to your destination is paid entirely separately, by you, directly to the relevant government authority.

Our standard refund policy is based primarily on whether Easy Arrival Online has delivered your reviewed and corrected application information back to you.

The main stages are:

• application started but not paid
• payment completed but your reviewed information not yet delivered to you
• your reviewed information delivered to you (regardless of whether, or when, you go on to submit it yourself)

As a general rule:

• Before delivery: the order may be cancelled and is eligible for a refund as described in this Policy.
• After delivery: the Easy Arrival Online service fee is generally non-refundable because the principal service (review and preparation) has been performed, regardless of whether you have yet submitted your own application to the relevant authority.

The fact that manual review, error checking, or application preparation has already begun does not, by itself, prevent a refund before delivery under our standard policy.

Mandatory consumer rights remain unaffected.

If you begin completing an application but do not complete payment, there is no paid order to cancel and no payment to refund.

You may stop the application process at any time.

Any personal information already provided will be processed in accordance with our Privacy Policy.

Where legally permitted, we may send reminders relating to an incomplete application or checkout.

If you have completed payment but Easy Arrival Online has not yet delivered your reviewed and corrected information to you, you may cancel the order and request a full refund of the refundable amounts associated with your order.

This applies even if:

• our team has already begun reviewing the application
• your information has already been checked
• preparation work has already started

The primary cutoff under our standard refund policy is delivery of your reviewed information to you, not your own subsequent submission to a government authority, which is entirely outside our process.

Where your reviewed information has not yet been delivered, the refund will include:

• the Easy Arrival Online private service fee
• any Priority or Express review fee paid

Customers wishing to cancel should contact us as soon as possible at [email protected].

Once Easy Arrival Online has delivered your reviewed and corrected information to you (by email or through your dashboard), the principal service purchased from Easy Arrival Online (review and preparation assistance) has been performed.

Accordingly, the Easy Arrival Online private service fee is generally non-refundable after delivery, regardless of whether, or when, you go on to submit your own application to the relevant government authority. This applies even if you later:

• cancel your trip
• postpone your trip
• change your flight
• change your accommodation
• change your travel plans
• decide not to travel
• obtain the same declaration independently
• no longer require the declaration

However, we may still provide free correction assistance where applicable, as described in this Policy.

Nothing in this Policy limits mandatory consumer rights.

Easy Arrival Online does not collect, process, or remit any government fee at any stage, before or after delivery of your reviewed information. Any official government fee applicable to your destination is paid entirely separately, directly by you to the relevant government authority, when you complete your own submission. Because Easy Arrival Online never holds or collects a government fee, no portion of a government fee can form part of any refund we process, refunds under this Policy relate exclusively to our own private service fee and any Priority or Express review fee. Easy Arrival Online does not control the refund policies of any government authority, and any question about a government fee already paid should be directed to that authority.

If you provide incorrect information and discover the error after payment, contact us as soon as possible.

Examples may include:

• incorrect passport number
• incorrect spelling of a name
• incorrect nationality
• incorrect date of birth
• incorrect passport expiry date
• incorrect flight information
• incorrect arrival date
• incorrect accommodation information
• incorrect declaration response

Where technically possible, Easy Arrival Online will provide reasonable correction assistance and a corrected version of your information for your own resubmission, without an additional Easy Arrival Online service fee.

If you have already submitted your application yourself, the relevant government system may not always allow that existing declaration to be edited, in which case a new submission by you may be required.

Where the relevant authority requires a new government fee because of incorrect information originally provided by the customer, that government fee remains payable by the traveler directly to the government.

If your travel plans change after you have submitted your own application, we will make reasonable efforts to help you update your information and prepare a corrected version for your own resubmission, without charging an additional Easy Arrival Online service fee.

Examples may include:

• a different flight
• a different arrival date
• different accommodation
• another reasonable change to travel information relating to the original trip

Where the relevant government system requires a new government fee for your replacement submission, that government fee remains payable by the traveler directly to the government.

Our free correction policy is intended to cover reasonable changes connected to the original traveler, trip, and order.

Easy Arrival Online generally provides reasonable correction assistance without additional service fees.

However, our policy does not require us to provide unlimited corrected versions or repeated correction assistance where a customer:

• repeatedly changes travel plans
• repeatedly supplies incorrect information
• repeatedly requests new corrected versions
• changes to a materially different trip
• substitutes a different traveler
• intentionally provides false or misleading information
• abuses our correction policy

Where repeated or substantial additional work is required, we may require a new order or additional service fee.

Any additional Easy Arrival Online fee will be disclosed before additional paid work is performed.

If Easy Arrival Online makes a material error during our review or preparation of your information, we will correct the issue free of charge.

Depending on the circumstances, we may:

• correct the information
• prepare a corrected, replacement version of your information for your own resubmission
• reperform the affected review service

Any additional Easy Arrival Online service fee caused by our own error will be waived. Where a new government fee becomes payable solely because of an error made by Easy Arrival Online and you must resubmit because of it, we will cover that government fee where reasonably necessary to correct our error.

If the issue cannot reasonably be corrected and materially prevents us from providing the purchased review service, we will provide an appropriate refund or other remedy consistent with applicable law and the circumstances of the order.

Every paid application is manually reviewed by a human member of our team before we return your information to you for your own submission.

Our review is designed to help identify potential:

• omissions
• inconsistencies
• formatting problems
• obvious errors

However, manual review cannot guarantee that every possible issue will be identified.

Customers remain responsible for providing complete, truthful, accurate, and current information.

Our Standard Review service is designed to have a completed application reviewed, prepared, and returned to you, ready for your own submission, within 24 hours.

The review period begins only after:

• payment has been successfully completed
• all required information has been provided accurately and completely

Where available, Priority Review is designed to have a completed application reviewed, prepared, and returned to you, ready for your own submission, within 2 hours.

Priority Review gives the application greater review priority within Easy Arrival Online. It does not provide preferential treatment from any government authority, since Easy Arrival Online plays no role in your own submission.

Where available, Express Review is designed to have a completed application reviewed, prepared, and returned to you, ready for your own submission, within 15 minutes.

Express Review relates only to Easy Arrival Online's own review and preparation time. It does not guarantee faster government processing, faster government responses, border admission, or customs clearance, matters that arise only after you submit your own application, and over which Easy Arrival Online has no control.

The applicable review timeframe begins only after:

• successful payment
• receipt of all information required to process the application accurately and completely

If we require additional information, clarification, or correction from the traveler, the review period may be paused until the requested information is received.

Examples may include:

• missing passport information
• unclear information
• contradictory travel details
• missing mandatory declarations
• information that requires confirmation

A delay caused by missing, incomplete, inaccurate, unclear, or contradictory customer information is not considered a delay attributable to Easy Arrival Online.

If Easy Arrival Online fails to meet a paid Priority or Express review timeframe solely because of a delay attributable to Easy Arrival Online, we will refund the additional expedited review fee paid by the customer.

Accordingly:

• if Priority Review was purchased but we fail to complete and return it within the applicable 2-hour timeframe solely because of an internal Easy Arrival Online delay, we will refund the Priority surcharge
• if Express Review was purchased but we fail to complete and return it within the applicable 15-minute timeframe solely because of an internal Easy Arrival Online delay, we will refund the Express surcharge

If the application was nevertheless properly reviewed, prepared, and returned to you, the underlying Standard Review service fee does not automatically become refundable.

This section does not limit any additional mandatory rights available under applicable consumer law.

Priority or Express review fees are generally not refundable where the applicable delay results from circumstances outside our reasonable control.

Examples include:

• incomplete customer information
• incorrect customer information
• unclear customer information
• customer response delays
• internet infrastructure failures
• force majeure events

We will use reasonable efforts to complete our review as soon as the relevant issue has been resolved.

Our 24-hour, 2-hour, and 15-minute review options refer only to the time required for Easy Arrival Online to review and prepare your information and return it to you. They do not represent or guarantee:

• how long it will take you to complete your own submission
• government processing times
• government response times
• government confirmation times
• border-entry authorization
• customs clearance
• admission into a country
• faster treatment by a government authority
• any particular governmental outcome

Government authorities act independently from Easy Arrival Online, based solely on the application you submit yourself.

A refund is not automatically due because:

• a government requests additional information
• a border officer conducts additional checks
• customs performs additional checks
• the traveler experiences an entry issue
• the traveler does not satisfy another travel requirement
• an official system delays issuance or confirmation
• a government authority makes an adverse decision
• another separate travel or entry requirement has not been satisfied

If an adverse outcome results from a material error made by Easy Arrival Online in the information we reviewed or prepared, Section 12 applies.

Government websites, systems, portals, databases, APIs, and border systems are operated independently from Easy Arrival Online. We do not control them, and we play no role in your own submission.

Because our review and preparation work does not involve accessing or using any government portal, database, or system, a government outage or malfunction does not delay our own review of your information. However, it may affect your own subsequent submission, which is entirely outside Easy Arrival Online's control. We are not responsible for delays or issues arising from the malfunction or unavailability of an independent government system once you submit your own application.

If you accidentally purchase the same service more than once for the same traveler and the same trip, contact us as soon as possible.

Where we can verify that:

• a genuine duplicate order was placed
• the duplicate service was not necessary

we will refund the unnecessary duplicate charge.

If a technical or payment-processing issue causes you to be charged more than once for the same order, please contact us.

Once verified, any confirmed duplicate or erroneous charge will be refunded.

Where an order includes multiple travelers, refund eligibility may be determined separately for each traveler, based on whether their reviewed information has already been delivered to you.

For example, if an order contains four travelers and two travelers' reviewed information has already been delivered while two have not yet been delivered, then, subject to applicable law:

• the two travelers whose reviewed information has already been delivered will generally be non-refundable
• the two travelers whose reviewed information has not yet been delivered will be eligible for the applicable refund under Section 6

The delivery status of each traveler's reviewed information will determine the applicable refund treatment.

Refund, correction, cancellation, and resubmission rules for applications involving minors generally follow the same rules as applications for adults.

Any cancellation, refund, or correction request should be submitted by the parent, legal guardian, or other person authorized to manage the application.

If you believe a payment was made without your authorization, contact us as soon as possible at [email protected].

We may request information necessary to verify and investigate the transaction.

Nothing in this section limits rights you may have through:

• your bank
• payment provider
• card issuer
• applicable consumer law

Approved refunds will normally be returned to the original payment method used for the transaction.

For security and fraud-prevention reasons, we generally cannot redirect a refund to a different payment method, bank account, card, or individual unless required or permitted by applicable law.

Once a refund has been approved, Easy Arrival Online generally aims to initiate the refund within 2 business days.

After the refund has been initiated, it may take approximately 5 to 10 business days to appear in your account, depending on:

• your bank
• card issuer
• payment network
• payment method
• payment processor

These banking and payment-processing timelines are estimates and are outside Easy Arrival Online's direct control.

Certain circumstances may result in a partial refund.

Examples include:

• refunding an Express surcharge where the Express review timeframe was not met solely because of Easy Arrival Online
• refunding a Priority surcharge where the Priority review timeframe was not met solely because of Easy Arrival Online
• refunding the portion of a multi-traveler order relating to travelers whose reviewed information had not yet been delivered
• refunding another applicable portion of a service where required by this Policy or applicable law

Because arrival card services may be time-sensitive, Easy Arrival Online may begin reviewing and preparing an application immediately after successful payment.

By completing a purchase, you request that we begin providing the service without unnecessary delay.

Where applicable law requires separate consent to immediate performance, that consent may be requested during checkout.

Consumers located in the European Economic Area may have statutory withdrawal rights for certain distance contracts.

Where applicable, a consumer may have a 14-day withdrawal period. However, where you expressly request that Easy Arrival Online begin providing the service during that period:

• performance may begin immediately
• certain consequences may apply as the service is performed
• once the service has been fully performed (that is, once your reviewed information has been delivered to you), the statutory right of withdrawal may cease where applicable law permits this and the legally required prior consent and acknowledgment have been obtained

Nothing in this Policy removes, restricts, or limits mandatory consumer rights that cannot legally be waived.

Customers located in the United Kingdom may also have statutory cancellation rights for certain distance contracts.

Where you expressly request immediate performance of the service, your cancellation rights may be affected as the service is performed, subject to applicable UK consumer law.

Once the service has been fully performed (that is, once your reviewed information has been delivered to you), cancellation rights may cease where applicable law permits this and the legally required prior consent and acknowledgment have been obtained.

Nothing in this Policy restricts mandatory UK consumer rights.

Where required by applicable law, we may request a separate consent at checkout substantially similar to:

"I request that Easy Arrival Online begins providing the review service immediately after payment. I understand that once the service has been fully performed, I may lose my statutory right of withdrawal where permitted by applicable law."

Where such consent is required, it should be provided by an affirmative customer action and should not be pre-selected on the customer's behalf.

The exact presentation may vary according to applicable law and checkout design.

Easy Arrival Online serves customers internationally.

Consumer-protection requirements vary by jurisdiction.

Nothing in this Refund & Cancellation Policy is intended to exclude, limit, or waive any consumer right that cannot legally be excluded or waived.

Where applicable mandatory law grants a customer rights that are more favorable than this Policy, those mandatory rights will apply to the extent required.

If you believe:

• you were charged incorrectly
• a duplicate charge occurred
• the service was not provided as described
• you qualify for a refund

we encourage you to contact us first at [email protected].

This gives us an opportunity to investigate and attempt to resolve the matter promptly.

Nothing in this Policy prevents you from exercising lawful rights through:

• your bank
• credit or debit card issuer
• payment provider
• consumer protection authority

Where a chargeback is initiated, we may provide relevant records to the payment provider where lawful and appropriate, including:

• order information
• customer communications
• payment records
• review records
• confirmation of delivery of your reviewed information

We may refuse refund or correction requests involving:

• fraudulent conduct
• knowingly false information
• intentional misuse of our service
• repeated abuse of our correction policy
• fraudulent chargebacks
• attempts to obtain repeated new services without payment
• other unlawful activity

This does not affect legitimate statutory consumer rights.

To request a cancellation, refund, correction, or billing review, contact [email protected].

Please include where possible:

• your full name
• order number
• traveler name
• email address used for the order
• destination
• reason for your request
• details of any error or change

We may request additional information where reasonably necessary to verify the order, prevent fraud, and protect travelers' personal information.

When reviewing a refund request, we may consider:

• whether payment was successfully completed
• whether Easy Arrival Online has delivered your reviewed and corrected information to you
• when the cancellation request was received
• whether Priority or Express Review was purchased
• whether a delay was attributable to Easy Arrival Online
• whether Easy Arrival Online made an error
• whether the request relates to a correction, cancellation, or duplicate order
• applicable consumer law

The primary cutoff under our standard cancellation policy is whether Easy Arrival Online has delivered your reviewed application to you, not whether, or when, you have submitted it yourself to a government authority.

The fact that manual review, error checking, or preparation has already begun does not, by itself, prevent a refund before delivery under our standard policy.

Easy Arrival Online is an independent private review and preparation-assistance service.

We are not:

• a government website
• a government department
• a government agency
• an immigration authority
• a customs authority
• a border authority
• a health authority
• a quarantine authority
• an embassy
• a consulate
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority. We do not promote official documents or official government services of any kind.

Where travelers can complete an arrival card or declaration directly through an official government portal, they may choose to do so without purchasing our paid service.

Where the official process is free of charge, travelers may complete it through the applicable official government channel at no cost.

Our fees compensate Easy Arrival Online exclusively for our private review and preparation assistance, never for submission, since we do not submit anything to any authority on your behalf, and are entirely distinct from official government fees.

Easy Arrival Online provides services relating exclusively to reviewing and preparing arrival cards and arrival-related declarations for your own submission. We do not sell, issue, or provide:

• visas
• eVisas
• electronic travel authorizations
• residency services
• immigration consulting
• immigration legal advice
• legal representation

This Refund & Cancellation Policy should be read together with our:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Government & Non-Affiliation Disclaimer

If a mandatory provision of applicable law conflicts with this Policy, mandatory law will prevail to the extent required.

We may update this Refund & Cancellation Policy from time to time to reflect changes in:

• our services
• review options
• supported destinations
• government processes
• government fees
• business operations
• applicable laws
• consumer-protection requirements

The current version will display its effective and last-updated date at the top of this page.

Changes will not retroactively remove mandatory rights relating to a purchase already made where prohibited by law.

For questions, cancellations, refunds, corrections, resubmissions, billing issues, or complaints, contact:

• Easy Arrival Online, operated by TRUEFRAME SOFTWARE LLC
• 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• [email protected]
• easyarrivalonline.com