Contact & Company Information

• Legal Company Name: TRUEFRAME SOFTWARE LLC
• Trading Name: Easy Arrival Online
• Entity Type: Limited Liability Company (LLC)
• State of Formation: Wyoming, United States
• Business Address: 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Website: easyarrivalonline.com
• Customer Support Email: [email protected]

Our customer support team is available 24 hours a day, 7 days a week.

For assistance with an existing order, an arrival card application, missing or incorrect information, a correction or resubmission, a cancellation, a refund request, a billing question, a privacy request, or a general service question, please contact: [email protected]

To help us assist you efficiently, please include where applicable:

• your full name
• order number
• email address used for the order
• traveler name
• destination
• a clear description of your request

Although support is available 24/7, response times may vary depending on request volume, the complexity of the issue, the destination concerned, and whether additional information is required.

Easy Arrival Online provides paid private assistance to travelers completing arrival-related administrative formalities required or requested by supported destinations.

Our services relate exclusively to arrival cards and arrival-related declarations, which may include:

• digital arrival cards
• passenger arrival cards
• immigration arrival declarations
• customs declarations
• health declarations
• quarantine declarations
• biosecurity declarations
• passenger entry forms
• arrival QR codes
• other arrival-related declarations required before or upon arrival

Every paid application is manually reviewed by a human member of our team before submission.

Depending on the destination and service selected, our service may include:

• guided completion of the required information
• structured collection of traveler and trip information
• human review
• identification of potential errors, omissions, inconsistencies, or formatting issues
• requests for corrected or missing information
• preparation of the relevant arrival declaration
• submission to the relevant authority on the traveler's behalf
• customer support
• application status communications
• correction or resubmission assistance where appropriate
• delivery or access to resulting confirmations, QR codes, or other arrival-related outputs

Easy Arrival Online is an independent private company and paid assistance service.

We are not:

• a government website
• a government department
• a government agency
• an immigration authority
• a customs authority
• a border authority
• a health authority
• a quarantine authority
• an embassy
• a consulate
• an official government representative

We are not affiliated with, endorsed by, sponsored by, or operated on behalf of any government authority.

Our service is entirely optional.

Where an arrival card or arrival declaration can be completed directly through an official government website or government channel, travelers may choose to complete the process themselves without purchasing our private assistance service.

Where the official government process is free of charge, travelers may complete it directly through the relevant official government channel at no cost.

Purchasing Easy Arrival Online's service is not a legal requirement for completing an official arrival declaration.

Easy Arrival Online does not present itself as an official government website or governmental service.

We do not use government logos, seals, emblems, official government branding, or similar visual elements for the purpose of presenting Easy Arrival Online as an official government service.

We use our own company name, branding, visual identity, and website design to distinguish our private service from official government authorities and websites.

References to countries, destinations, government authorities, government arrival systems, official arrival cards, airports, border procedures, and official government websites are used only to identify or explain the relevant destination, requirement, authority, or administrative process.

Such references do not imply government endorsement, sponsorship, affiliation, authorization, or partnership.

Easy Arrival Online charges a private service fee for the assistance we provide.

Our service fee may cover:

• guided completion
• human review
• error checking
• preparation
• submission on the traveler's behalf
• customer support
• application tracking
• correction or resubmission assistance
• delivery of confirmations or QR codes

Our private service fee is not a tax, government charge, or official government fee.

Some official arrival cards or declarations may be available directly from the relevant government free of charge.

Where this is the case, travelers may use the official government service directly without paying Easy Arrival Online.

Some destinations may impose an official government fee in connection with an arrival declaration.

Where applicable, Easy Arrival Online may collect an official government fee from the customer and pay or remit it to the relevant authority as part of the submission process.

Where applicable, we aim to clearly distinguish before payment between:

• the Easy Arrival Online private service fee
• any additional Priority or Express processing charge
• any official government fee
• the total amount payable

Government fees are determined by the relevant authority and may change independently of Easy Arrival Online.

Easy Arrival Online provides services relating exclusively to arrival cards and arrival-related declarations.

We do not provide:

• visas
• eVisas
• electronic travel authorizations
• residency applications
• immigration consulting
• immigration legal advice
• legal representation

Travelers remain responsible for verifying any separate visa requirement, travel authorization, passport validity requirement, vaccination requirement, travel insurance requirement, onward or return ticket requirement, or other entry requirement that may apply to their trip.

Depending on the service selected, Easy Arrival Online may offer different processing options.

Standard Processing — Application review, preparation, and submission targeted within 24 hours.

Priority Processing — Application review, preparation, and submission targeted within 6 hours.

Express Processing — Application review, preparation, and submission targeted within 1 hour.

These timeframes refer exclusively to the time required for Easy Arrival Online to review, prepare, and submit the application after:

• successful payment
• receipt of all required accurate and complete information

These timeframes do not represent or guarantee:

• government processing times
• government response times
• government confirmation times
• border admission
• customs clearance
• preferential treatment by a government authority
• any particular governmental outcome

Priority and Express Processing affect only the priority with which Easy Arrival Online processes an application internally.

For questions about an existing order or to request a correction or resubmission, contact [email protected].

Where technically possible and permitted by the relevant government system, we provide reasonable correction or resubmission assistance without charging an additional Easy Arrival Online service fee.

This may include correcting:

• passport information
• traveler information
• travel dates
• flight information
• accommodation information
• other relevant arrival information

If Easy Arrival Online makes a material error during review, preparation, or submission, we will correct or reprocess the affected application without an additional Easy Arrival Online service fee.

Where a new government fee is required solely because of an error made by Easy Arrival Online, we will cover that government fee where reasonably necessary to correct our error.

Please contact us as soon as possible if you identify an issue with your application.

To request a cancellation or refund, contact [email protected].

Under our standard refund policy:

• if an application has not yet been submitted to the relevant authority, it may be cancelled and is eligible for the applicable refund described in our Refund & Cancellation Policy
• the fact that human review or application preparation has already started does not, by itself, prevent a refund before submission
• after the application has been submitted to the relevant authority, the Easy Arrival Online private service fee is generally non-refundable because the principal service has been performed
• official government fees already paid or irreversibly committed may be subject to the relevant government's refund rules

Where an application is cancelled before submission, the applicable refund generally includes:

• the Easy Arrival Online private service fee
• any Priority or Express processing fee paid
• any government fee collected by Easy Arrival Online that has not already been paid or irreversibly committed to the relevant authority

Mandatory consumer rights remain unaffected.

For complete information, please review our Refund & Cancellation Policy.

If Easy Arrival Online fails to meet a paid Priority or Express submission timeframe solely because of a delay attributable to Easy Arrival Online, we will refund the additional expedited processing fee paid by the customer.

Accordingly:

• if Priority Processing is not completed within the applicable 6-hour submission timeframe solely because of an Easy Arrival Online delay, we will refund the Priority surcharge
• if Express Processing is not completed within the applicable 1-hour submission timeframe solely because of an Easy Arrival Online delay, we will refund the Express surcharge

The underlying Standard Processing service fee does not automatically become refundable where the application was nevertheless correctly reviewed, prepared, and submitted.

For complete rules, please review our Refund & Cancellation Policy.

For questions concerning personal information or to exercise an applicable privacy right, contact [email protected].

Depending on applicable law, privacy requests may include:

• access to personal information
• correction
• deletion
• restriction
• objection
• data portability
• withdrawal of consent where applicable
• opt-out requests
• other rights available under applicable privacy law

Because our services may involve sensitive passport, identity, and travel information, we may need to verify your identity before processing certain privacy requests.

For additional information, please review our Privacy Policy.

Providing arrival card assistance may require us to process information such as:

• passport information
• identity information
• travel information
• customs declaration information
• health-related declarations where required
• other information required by the relevant arrival process

Such information is processed as reasonably necessary to provide the requested service.

We do not use passport information, identity documents, health declaration information, customs declaration information, or answers to government arrival forms for behavioral advertising profiling.

For detailed information about how personal information is processed, please review our Privacy Policy.

Easy Arrival Online does not make government, immigration, customs, or border decisions.

All official governmental decisions remain solely under the control of the relevant authority.

Easy Arrival Online cannot:

• approve entry into a country
• refuse entry into a country
• guarantee admission
• guarantee customs clearance
• guarantee border clearance
• influence a government or border officer
• override a governmental decision
• guarantee a particular government response or outcome

Government websites, databases, systems, portals, APIs, and border systems operate independently from Easy Arrival Online.

A reference or link to an official government website on easyarrivalonline.com does not imply any affiliation, endorsement, sponsorship, partnership, authorization, or governmental relationship with Easy Arrival Online.

For additional information, please review our Government & Non-Affiliation Disclaimer.

Easy Arrival Online's private service is optional.

Travelers may choose to complete applicable arrival requirements directly through the appropriate official government channels.

Where possible, our website may provide links or references to official government resources so travelers can identify the official alternative.

A link to an official government website does not mean that Easy Arrival Online is operated by, affiliated with, endorsed by, or sponsored by that government.

Official government websites operate independently from Easy Arrival Online.

For legal, regulatory, compliance, privacy, or formal business inquiries, contact [email protected].

Please clearly identify the nature of your request in the subject line so it can be directed appropriately.

For additional information about our services and business practices, please review:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Government & Non-Affiliation Disclaimer
• Cookie Policy

These policies should be read together and explain the terms under which Easy Arrival Online provides its private services.

• Easy Arrival Online — operated by TRUEFRAME SOFTWARE LLC
• Entity Type: Limited Liability Company (LLC)
• State of Formation: Wyoming, United States
• Business Address: 5830 E 2nd St, Ste 7000 #33806, Casper, Wyoming 82609, United States
• Customer Support: [email protected]
• Website: easyarrivalonline.com
• Support Availability: 24 hours a day, 7 days a week