Is Easy Arrival Online an Official Government Site? What to Know First

Let's Answer This Directly: No, and Here's Why That's Fine

Easy Arrival Online is not a government website, and it doesn't claim to be one. It's an independent assistance service that helps travelers complete entry declarations like the IDAC, TDAC, and similar documents, correctly and on time. The actual document is always issued by the relevant government; what we provide is the help getting there without errors, confusion, or wasted time.

This distinction matters, and it's worth being upfront about it rather than letting it stay ambiguous, because knowing exactly what you're paying for is the whole point of this article.

What a Government Portal Actually Looks Like

Every country covered on this site has its own official channel for submitting arrival declarations, run directly by that country's immigration or customs authority. These official portals typically share a few traits: a government domain, no service fee for the submission itself, and no upsells or add-ons beyond the form itself.

If you're able to navigate that portal comfortably on your own, in the local language, within the correct submission window, there's nothing stopping you from using it directly and paying nothing beyond any government fee that applies.

What Easy Arrival Online Actually Does

We're a paid assistance layer on top of that official process. Specifically:

Your information gets reviewed before submission, catching the kind of errors covered in our Common Mistakes Guide, which are the leading cause of rejected or flagged declarations.

We review your information field by field and flag any error before you submit, then guide you step by step through completing the submission yourself on the correct official channel. You're never navigating a government interface alone, often in a language you don't read, under time pressure.

If something needs correcting after submission, you can flag it through your dashboard rather than figuring out the resubmission process yourself, as covered in What to Do If You Made a Mistake.

You get a point of contact if something goes wrong, which a government portal generally doesn't offer.

Why This Confusion Happens So Often

Search results for terms like "Indonesia arrival card" or "Thailand TDAC" often return a mix of official government pages and independent assistance services, without always making the distinction obvious at a glance. Add to that unofficial sites that deliberately blur this line, and it's a completely reasonable question for any traveler to ask before entering personal or payment information anywhere.

How to Verify Any Site Before You Use It

Whether you're checking us or anyone else, a few things are worth confirming before you submit anything:

Does the site clearly state it's an independent service, rather than implying government affiliation? Is the pricing shown upfront, before you're asked for personal details? Is there a real way to contact a person if something goes wrong? Does it only ask for information relevant to the actual application, nothing more.

Why Travelers Choose to Pay for This Anyway

Given that the official route is free, it's fair to ask why anyone pays for assistance at all. The honest answer: convenience, error-checking, and support, not access to something otherwise unavailable. We go into this in full in Why Use a Travel Document Assistance Service, including who tends to benefit most from it and who's better off applying directly.

What Happens to Your Information

Your passport and travel details are used solely to complete your submission through the correct official channel. Nothing is sold, and nothing is used for anything beyond processing the application you've requested.

Frequently Asked Questions

Is Easy Arrival Online affiliated with any government?
No. We're an independent assistance service, and we're upfront about that on every page.

Can I get my arrival card for free instead of paying your service fee?
Yes, directly through the relevant government's official portal. Our fee covers the review, submission handling, and support that come with using our service.

How do I know Easy Arrival Online isn't a scam?
Asking this question is a good reflex. Here is what you can check for yourself before you share any personal details:

• We say clearly who we are. Easy Arrival Online is an independent assistance service. We are not a government agency. Official arrival card forms are often free if you fill them in yourself, and we tell you that openly. Our fee pays for checking your application, handling the submission and giving you support if something goes wrong.

• You see the full price before you pay. Our service fee and any official fees are shown separately, before checkout. There are no hidden charges or extra fees added at the end.

• You can reach real people. Our support team can be contacted by email. You get an answer within 2 hours. You can also find our company details legal name, registration number, address at the bottom of every page.

• Your payment is protected. Payments go through Stripe over an encrypted connection. We never see or store your full card details.

• You receive an official confirmation. Once your application is processed, you receive the confirmation issued by the destination country's official system. You can show it at immigration.

• Our refund policy is written down. If your application cannot be processed, refund conditions.

What exactly am I paying for if the document itself is free?
The service, not the document: error-checking, correct submission handling, and support if something goes wrong.