Privacy Policy

This Privacy Policy explains how TRUEFRAME SOFTWARE LLC, operating Easy Arrival Online ("we", "our", "us"), collects, uses, shares, and protects information when you use our website travel-to-asia.com and our travel document application services (the "Service").

This Policy applies to visitors, applicants, and any traveler whose information is submitted through our forms, including on behalf of family members or fellow travelers included in a group application.

We collect information necessary to prepare and submit your travel document application, and to operate the Service:

• Identity & travel information — full name, date of birth, gender, nationality, passport number, passport issue and expiry dates, and travel dates.
• Contact information — email address and phone number, used to deliver your documents and provide support.
• Payment information — processed directly by our payment processor, Stripe; we do not store full card numbers on our own servers.
• Communications — messages you send us via our contact form, email, or WhatsApp, and the content of support interactions.
• Technical information — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

We use the information we collect to:

• Prepare, verify, and submit your travel document application to the relevant government authority.
• Communicate with you about the status of your application, including confirmations, reminders, and support responses.
• Process payments and issue receipts through Stripe.
• Improve our Service, website performance, and customer support quality.
• Detect, investigate, and prevent fraud, chargebacks, and misuse of the Service.
• Comply with legal obligations, including recordkeeping requirements applicable to our business.

We do not sell your personal information. We share information only in the following circumstances:

• Government authorities — the identity and travel information necessary to submit your application to the relevant immigration or customs authority for the destination you selected.
• Service providers — trusted vendors who support our operations, such as Stripe for payment processing, email and hosting providers, and customer support tools, each bound by confidentiality and data protection obligations.
• Legal requirements — where required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Easy Arrival Online, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We retain application and payment records for as long as necessary to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Passport and travel information tied to a completed application is generally retained for a limited period after your trip before being securely deleted or anonymized, unless a longer retention period is required by law.

We use industry-standard technical and organizational measures to protect your information, including encrypted data transmission (SSL/TLS), restricted internal access on a need-to-know basis, and secure processing of payments through Stripe. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your place of residence, you may have rights regarding your personal information, including the right to access, correct, delete, or export your data, and the right to object to or restrict certain processing. Residents of the European Economic Area may have rights under the GDPR; residents of certain U.S. states may have rights under applicable state privacy laws.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within the timeframe required by applicable law. Note that deleting certain information before an application is completed may prevent us from submitting it on your behalf.

Because we assist with travel to destinations around the world, your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and the destination country of your trip, in order to submit your application to the relevant authority. Where required, we rely on appropriate safeguards for such transfers.

We use cookies and similar technologies to keep you signed in during your application, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Service, such as your ability to complete a multi-step application.

The Service is not directed to children. We collect information about minor travelers only when submitted by a parent or legal guardian as part of a family or group application, and such information is used solely to complete that application.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be reflected by an updated "Effective" date at the top of this page. Continued use of the Service after such changes constitutes acceptance of the revised Policy.

For questions about this Privacy Policy or to exercise your data rights, please contact us using the details below.

• TRUEFRAME SOFTWARE LLC
• 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States
• [email protected]